Politique de remboursement

1. Right of Withdrawal (European Union Customers) In accordance with European Union legislation, if you are a resident of the European Union, you have the right to withdraw from this contract within 14 days from the date you received your order, without giving any reason. How to exercise your right? In compliance with current regulations, you can instantly exercise this right by clicking the "Withdraw from the contract here" button accessible at the bottom of our website at chicvibes.store/pages/right-of-withdrawal (or within your customer account dashboard) and confirming your request. A time-stamped acknowledgment of receipt will be sent to you immediately by email. Return shipping costs are exclusively your responsibility. Items must be returned in their original packaging, unused, unopened (unsealed), and in perfect condition for resale.

2. Commercial Return Policy (Non-EU Customers) For customers located outside the European Union, you have a period of 30 days from the delivery date to submit a return request. After this period, no requests can be accepted. Please contact our customer support at chicvibesstoreinfo@gmail.com to initiate the process.

3. Return Shipping Costs and Address Return shipping fees are the sole responsibility of the customer. We do not provide prepaid return shipping labels. Once your online withdrawal declaration or email request is validated, the exact address of our return center will be provided to you via email. Any package returned to an incorrect address or sent back without prior notification through our online form or customer support will not be processed or refunded.

4. Defective or Damaged Items If your item arrives damaged or with a manufacturing defect, you are protected under the legal guarantee of conformity. Please contact our support team at chicvibesstoreinfo@gmail.com, including a description and clear photographs of the issue. Upon verification, we will proceed with a standard exchange or a full refund to your original payment method, according to your legal choice.

5. Exceptions to the Right of Return In accordance with the law, the right of withdrawal and return cannot be exercised for:

• Gift cards.
• Personal care, cosmetic, and hygiene products (such as well-being, nail care, and hair care products) if they have been unsealed by the consumer after delivery for health protection or hygiene reasons. (Note: Items purchased during sales, promotions, or limited-time flash sales fully benefit from the legal 14-day right of withdrawal).

6. Refunds Once your return is received and inspected by our team, your refund will be processed within 10 business days to your original method of payment. Please note that the time it takes for the refund to appear on your account may vary depending on your financial institution. If you have not received your refund after 15 business days, please contact us at chicvibesstoreinfo@gmail.com.