FAQ - Frequently Asked Questions

SHIPPING & DELIVERY

• Where do you ship? We ship worldwide, including the EU, USA, CA, UK, and AU.
• Is shipping free? Yes, we offer Free Standard Shipping on all orders.
• How long is delivery? Processing takes 24-48h. Delivery takes 8-15 business days.

• Why did I only receive part of my order? If you ordered multiple items, they may arrive in separate packages.
• Customs Fees: For international orders (outside EU), any customs duties are the responsibility of the customer.
GIFT CARDS
• Expiration: Our Gift Cards have no expiration date. They are Valid for life.
• Balance: You can use your Gift Card balance across multiple purchases.

RETURNS & SECURITY

• Returns: You have 30 days after receiving your item to request a return.
• Payment Security: Our store is SSL certified. Your payment data is encrypted.
• Damaged Items: Contact chicvibesstoreinfo@gmail.com immediately with a photo.